jmikewarren
Hello,

I'm in a bit of a catch 22 situation.  I have a number of Honeywell 17kw Gensets located on a remote island in Northern Ontario.

It's impossible to get a dealer out there (entrance is by boat or plane only) and its hours from the closest dealer.

I'm trying to get issues with a couple of them resolved, and updating the firmware is the next logical step.

I'm looking for V1.20 for a Honeywell Sync 2.0 / Generac Evolution but have had zero luck.

Does anyone here have suggestions?
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Geoff Z
We dealers are not allowed to give that out. With your circumstance of no nearby dealers I would plead your case to Generac. I don't know how they would respond but worth a try.
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jmikewarren
Unfortunately Generac stated that only a dealer could update the firmware, even after I explained that the closest dealers weren't willing to get in a float plane and make an 8 hour round trip to perform the update.  The reason these units were selected was we believed the customer didn't need to rely on dealers for support, parts, etc because we knew it wouldn't be possible.

I'm pretty sure after designing and supervising this off grid install, I can handle plugging in a thumb drive and hitting update.

I was hopeful someone on here would share a copy of the firmware.  I'm fairly certain it will solve the ongoing Error Code #2400 that's giving the owner fits.
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Geoff Z
I'm sure you could handle the process. However I hope you understand if Generac will not give it out we dealers cannot go behind their back and do it.
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restosud
prior versions like 1.15 ,1.17 dealt with the 2400 fuse error.
what versions do you have and what year and model generators?
there are sd cards available on a well know auction site.
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jmikewarren
99% sure the units are from 2015 and have V1.09.

I've been watching eBay without any luck thus far.  I'd also rather have something "official" given the time involved in getting to the site.
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Cobranut
These units are only 4 years old.
If all else fails, I'd see an attorney about legal action for Generac refusing to support their products. 
I suspect there are consumer protection laws that could apply. 
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restosud
jmikewarren wrote:
99% sure the units are from 2015 and have V1.09.

I've been watching eBay without any luck thus far.  I'd also rather have something "official" given the time involved in getting to the site.



i bought one on eBay and have had no problem updating the evo controllers to version 1.17 iirc.
willing to send you mine .
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patmurphey
Honeywell has no responsibility???
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Brian Baughman
Any Generac Certified Service Dealer in your area can come out and update your firmware, however they will not do it for free.  Many service dealers include firmware updates when performing annual service on the generators.  Like like the major auto manufacturers, firmware updates have to be performed by Generac factory certified technicians.   

Wi-FI enabled generators will automatically update the firmware when needed.
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grsthegreat
if there are multiple units, i cant believe a service tech wouldnt take on the job IF yot include annual maintenance, valve adjustment, plugs,filters,oil and since its nearly 5 years, new batteries. i would think no one would want to do this for 1 unit, but if there are 4+ units youd think someone would jump at this. not just for firmware update though.
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restosud
sounds like op was the installer/operator so he most likely does not rely on dealers for maintenance.
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UPS
Generac is not exactly logical on this.  In the owner's manuals, they provide full instructions, with illustrations, on how to adjust the valves  - including torque specs.  On their website they sell accessories that must be wired in - such as cold weather kits, and at one time emailed owners promoting Mobile Link - with note "Dealer Install Available".  Yet they don't trust the same owner to plug in a USB dongle...
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Wireform
UPS wrote:
Generac is not exactly logical on this.  In the owner's manuals, they provide full instructions, with illustrations, on how to adjust the valves  - including torque specs.  On their website they sell accessories that must be wired in - such as cold weather kits, and at one time emailed owners promoting Mobile Link - with note "Dealer Install Available".  Yet they don't trust the same owner to plug in a USB dongle...
I don't think it's a trust issue, It's more that they want to keep the dealer network going.
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BillM
Cobranut wrote:
These units are only 4 years old.
If all else fails, I'd see an attorney about legal action for Generac refusing to support their products. 
I suspect there are consumer protection laws that could apply. 

Just the costs for the attorney to research it, read the literature, check case-law and bill you for all the questions and time  ..... you might be better off financially buying your own float plane.  They actually aren't that expensive.  I bought a Cessna 182 for dirt cheap and there are plenty of floats that go on that and everything down to a Cessna 150.
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jmikewarren
The issue with this update is simply the location.  No dealer is willing to send a tech on an 8+ hour trip with the potential to stay days if they get weathered in.  Access this time of year is by helicopter only, the lake is partially frozen so floats or skis don't work.

The owner has done all the maintenance on these thus far, he isn't very trusting of anyone and has maintained all the systems on the island since we commissioned them.  I'm certain he'll insist that only one unit is upgraded initially to prove the software update doesn't create other problems.  He's very regimented in how everything is done, these units are tertiary backups to solar and wind, which is supported by 2 commercial diesel gensets in the event of low production.  They've never run as true backups, but are run under load monthly to exercise.


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jmikewarren
BillM wrote:

Just the costs for the attorney to research it, read the literature, check case-law and bill you for all the questions and time  ..... you might be better off financially buying your own float plane.  They actually aren't that expensive.  I bought a Cessna 182 for dirt cheap and there are plenty of floats that go on that and everything down to a Cessna 150.


The owner isn't the litigious type, if we can't get these updated we've already talked about scrapping these units and choosing another product.

Aircraft are no problem, the owner has a Amphib Cessna 208 that they use for primary transport throughout most of the year.  During the swing seasons the rely on a Robinson R66.
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Siegfried
I found that firmware update online about a year ago.  I don't remember who posted it.
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