gfvillano
I own a 5504 17KW model which has been installed and functioning without problems (other than the failed battery charger last year) since February of 2009. Over the last few days, the 5636 remote display has intermittently displayed "Radio OK - Generator not talking". The local display on the generator itself displays "Software Error-9". Removal and re-installation of the control panel fuse has cleared the software error three times, although the remote display showed the fault again last night for a about 30 seconds and then returned to "Ready to Run".

A call to Generac this morning only resulted in them directing me to call a authorized service company to have the generator inspected. I have called and left a message with the authorized service company this afternoon which replaced the failed battery charger last year, but am curious if anyone can enlighten me as to what the software error 9 message means.

Thank you,

Greg in Katy, TX
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gfvillano
UPDATE- Power Now (local Generac service company) technician just completed replacement of the generator control panel. He spoke with Generac tech service line while on site and they stated that the software error 9 meant something had become corrupt in the control panel software. Also stated that a software error 32 was another error code for the same problem / issue.

Excellent service from Power Now. I would recommend them for anyone requiring service in the West Houston / Katy area of Texas.

Hope this information is helpful to everyone.

Greg
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