Ed Reagle er1073
I have a 20KW Generac this happened last August.  A tech installed mobile link last week and the evolution display was blank he ordered a new one last year one was put on also.
Dan I hope that you will read this I decided to install based on a couple of your videos before installing my 20 KWH Generac in December 2016. IN less than a month we had a bit of a storm in January 2017 the genset ran for four hours sweet. I only knew that because my Simplisafe told me I had lost power within the same minute I got notified that I had restored power. Last August there were thunderstorms in our area here in Virginia I have mine set for exercise at 14:00 on Saturdays. It mist a run and I had not lights the leds were black. I lifted the hood etc...no display on the control board it wouldn't crank just a very expensive paper weight. I called the guy that installed it he found that both magnetos were fried, the control board was fried the T-1, T-2, T-3 fuses were toast. I asked him when he installed the 20KWH if I should get a whole house surge protector he said no it is a waste of money. He knows more about these than I do. Well we both know there is a 5 year warranty for the generator and that doesn't include the electronics they are warranted for 3 years. So L claimed this to my insurance and after paying the $250 deductible and 250 for yet the whole house surge protector it was up and running after two days for parts, etc...I ordered Mobile Link it is $299.00 and $69.00 for now a Cellular 4G LT not WiFi anymore. I agree with you since these gensets are equipped with all the sensors that they have for the components that the customer should be able to start from any where in the world . Nobody so far has complained about noise to our HOA that is why 14:00 on Saturdays seemed harmless to any complainers that might be offended by it. But people do ask me how it works I tell them when it goes dark it isn't at my house. The guy that finished installing the Mobile Link advised me to change the oil every 6 months and plugs and oil every year with Mobile One 10W 30. He advised if the generator runs for a long time the oil would be more stable I tend to agree with him but Generac advises 5W 30 like you I go by the guys in the field installing hundreds of these and not Generac. I called Generac for advise on the Mobile Link the guy wasn't any help he just asked for my zip code and told me to call the guy that came out. After all of this it was discovered that the Control Board was defective it wouldn't display so another one is on order another reason to have more perimeters with Mobile Link. I start mine with a load for about 15 minutes every 6 months off of the grid if you don't do this how are you going to know if it will light up your house unless you waste a little bit of NG that doesn't cost a whole in my neck of the woods. Ed By the way your videos are very helpful than you Dan.
Ed Reagle
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78buckshot
Are you seeking help?
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Dan N.
His system somehow got fried. And the installer changed out the control board and fuses and he was wondering what caused the System to fry. The installer said it was probably lighting but Ed says the only lighting was miles away? What would cause the problems Ed has went through?
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murphy
Any sign of insects on the control board?
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78buckshot
It has the indications of a lightning strike, does'nt have to be close, it can cause a voltage surge down the lines or if strong enough the static in the air can do damage. If the utility supply was effected significantly it does not mean that lightning itself did the damage. A couple of years ago we had some drastic power surges that damaged a lot of heating and cooling equipment on one side of town, replaced circuit boards, transformers, capacitors, etc. Have the ignition magneto's been changed at this point?
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Ed Reagle er1073
Okay now I see and I can answer yes I am looking for help as to the cause of this mishap last August.  The control board fried ignition magnetos fried. The board was changed and a whole house surge protector. My homeowner's insurance paid a good part of the costs. So mobile link was installed and the display was blank so another control board was installed the original one was under warranty but the guy charged me $511.00 full price it should have been covered.  There were no signs of critters inside the board I was told ants in particular like to hangout in the display window. I am in a toss up if it was a lightening strike or spike in the line. We have over volts never an under volt noticed. Thank you everybody.
Ed Reagle
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Geoff Z
I don't see that you posted your serial number? That would give our techs a better idea what they are working on.

1) Excerpt from your warranty: 15.Failures caused by any act of God or external cause including without limitation, fire, theft, freezing, war, lightning, earthquake,windstorm, hail, water, tornado, hurricane, or any other matters which are reasonably beyond the manufacturer’s control.

2) If it is a covered repair done by a Generac Authorized Dealer and your generator is under parts and labor warranty then there should have been no charge to you. If he is not then unfortunately that could be why you got stuck for the repair.
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Ed Reagle er1073

Generac 20 KW generator installed 12-13 December 2016

Model G0070390

Serial number 3001223755

Mobile link serial number 2b8cbc530

Mobile link IMEI 014284005092493

ICCID 2417C-HL7588

Purchase date 14 June 2020

Mobile link installed 17 June 2020

Ed Reagle
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BillM
I got hit by lightning, hit my backyard and took out a few things including the Generator.  Generac covered it 100%, then again how does one really prove to the point that you could actually win a battle that lightning did it?  Not trying to argue or debate, but a reasonable person with half a brain knows, like in my situation, that lightning did it but without the blue dress, how do you prove it?
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Ed Reagle er1073
Well I won't argue with you or anybody else we hadn't had a recent electrical storm so it would have been impossible to prove it was only a theory that the installer had. I think it would be great if Generac provided whole house surge protectors like was installed after whatever it was that ko'd my 20KW last August.
Ed Reagle
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78buckshot
Ed, is the generator working now or is it still malfunctioning. You mentioned that the ignition mags were damaged, did those get replaced at the time of other repair?
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Ed Reagle er1073
78buckshot---the generator was repaired last August. The control board that was replaced was malfunctioning nothing was displaying on the screen. The mags were replaced last August. I am trying to understand if I could prevent this in the future or if I have taken the only steps possible to prevent this from happening with the installation of the whole house surge protector. Since this has happened to my genset I plan on exercising under load more often the exercise once a week may not be enough. I appreciate any advice since I have asked for help and opinion. Thank you all 😎
Ed Reagle
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grsthegreat
i have a Siemens FS140 whole house surge suppressor on my house and one on the shop service. Personally i do not think ANY surge suppressor will protect against a direct or close indirrect lightning strike.

having seen one house hit and the results i doubt a suppressor would help. Phone pedestal GONE....shot out of ground and just gone. GFCI outlets blown out of wall. His car was on a battery charger and voltage shot thru charger and fried all car electronics. Arc Fault breakers destroyed. generator destroyed. plus lots of other fun stuff. over $65,000 claim as i recall not counting generator.
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BillM
I have a whole house surge suppressor installed and it didn't save my generator or a bunch of light switches and the AV receiver that stopped working.  It's a pain in the ass when you have upgraded your house to be home automated with smart switches and half them go south on you ..... I needed a new AV receiver.  It blew out a bunch of the equipment Spectrum had on the pad.  Everything was under warranty except the AV receiver and that didn't amount to my insurance deductible that I was reluctant to poke (the bear) on that one anyway.  Spectrum came out and fixed their pad, it took over a month to get my generator fixed ..... 3 parts, 3 trips.  Not complaining, it happens.  And then again, maybe the suppressor did save me from more extensive damage.  They are busy installing my solar farm and that has surge suppressors and when the guys come back to fire up the Tesla Powerwalls I'll ask them if they have anything 'built-in.'
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Ed Reagle er1073
Geoff Z did I give you enough information about my 20 KW?
Ed Reagle
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78buckshot
Yes Ed, that is as much info as we need for the generator, thank you. It sounds like you have done what you can to help protect it. The only way to be sure of no future damage from electrical surges would be to completely disconnect the generator from your utility, not a very convenient remedy.
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Ed Reagle er1073
Thank you 78buckshot
Ed Reagle
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Geoff Z
Geoff Z did I give you enough information about my 20 KW?


Yes the information on your generator is for the benefit of our techs. Helps them know what they are working on and offer advice specific to your unit. 
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Ed Reagle er1073
👍
Ed Reagle
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Dan N.
 I’d be questioning that $511 for sure! You had possibly 2 incidents that cause you generator damage and unknown reason. Maybe go to the neighbors and see if they have any issues and slam the electric company to give information on the area if any known issues close by. That’s pretty unnerving to have that costly problem and no resolution on what happened, then you have to think how many more times is the insurance going to pay a claim? Most unnerving situation. 
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Ed Reagle er1073
It does list for $511.00 on Generac's site. The technician took off a good amount on the last one and charged $450. 00. I think I will put a claim into my insurance company I have the lowest deductible so maybe it is a mute point?
Ed Reagle
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Ed Reagle er1073
Dan I am sorry I didn't answer you sooner I just got the notification.
Ed Reagle
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Dan N.
No problem Ed, I was hoping to get some answers on what would have caused it from the team. My home owner’s deductible is $1,000 so I would not file claim unless the repair cost exceeded a couple thousand, I think I only 2 claims before they’d dump me.
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Ed Reagle er1073
Insurance is a necessary evil and they dictate what they will cover. My deductible is $250 but it wouldn't be worth it that is the lowest USAA will go with deductibles. Insurance companies are paid and charge for their risk nt ours. Oh well my genny is doing okay again.
Ed Reagle
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