yucan2
Had a unit delivered to customer on a Friday afternoon. Decided to do the install that day.

Cold temps and darkness caught us so we came back the next day. Tried to get activation code with my Blackberry. Completed entire process but system never generated or emailed code. Can't reach anyone on a Saturday after 12 noon.

So be advised that these units until activated, will not only not exercise, but will not extinguish the red LED, nor start and transfer in the event of an outage until activated.

Quite frankly I didn't know that. And while the need for installer activation and customer registration is apparent, the inability to run the unit except in manual until activated begs for reconsideration.

Because the online activation system was apparently down, our inability to perform an ATS test and load transfer until a normal business day during normal business hours seems unnecessarily burdensome and in some instances could prove costly, not to mention embarrassing.

Anyway, that concludes my Monday afternoon rant. :mad:
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Canada_Guy
I have a 14kw model 5612 that I bought/installed about 16 months ago. My neighbor just bought the same model, but it turns out it is a newer model than mine. It is a 5872. Also a 14kw LP, but I see that it has a Nexus controller and there is not a charger in the transfer switch.

I was curious about the activation procedure that you mentioned here. Is this something for all Nexus controller models?
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yucan2
Canada_Guy;7628 wrote:
I have a 14kw model 5612 that I bought/installed about 16 months ago. My neighbor just bought the same model, but it turns out it is a newer model than mine. It is a 5872. Also a 14kw LP, but I see that it has a Nexus controller and there is not a charger in the transfer switch.

I was curious about the activation procedure that you mentioned here. Is this something for all Nexus controller models?


Yes it is.
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ohmslaw
I have had this issue also. There are two cures. One is to activate the unit weekdays before you leave the shop and two is to put a new controller in the unit and activate the old controller the next day, week, or month. I do not think Generac would like it if you activate the unit months after installation but it could be done.The replacement controllers do not require activation. This would get you out of a jam. You need to be sure to get the customer name and serial number on to the swapped controller so you do not lose track of the unit it came from. I do agree this is a real inconvenience, and will only get worse because they will eventually require the transfer switch serial number. I bet this program will save Generac millions in warranty claims though.
Tim
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Canada_Guy
I'm curious if this effects warranty start date. Does warranty start on date of purchase, or date of activation?
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yucan2
ohmslaw;7631 wrote:
I have had this issue also. There are two cures. One is to activate the unit weekdays before you leave the shop and two is to put a new controller in the unit and activate the old controller the next day, week, or month. I do not think Generac would like it if you activate the unit months after installation but it could be done.The replacement controllers do not require activation. This would get you out of a jam. You need to be sure to get the customer name and serial number on to the swapped controller so you do not lose track of the unit it came from. I do agree this is a real inconvenience, and will only get worse because they will eventually require the transfer switch serial number. I bet this program will save Generac millions in warranty claims though.
Tim


Thanks for the info.
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yucan2
Canada_Guy;7634 wrote:
I'm curious if this effects warranty start date. Does warranty start on date of purchase, or date of activation?


Well, after activation and before the customer registered the product I checked the warranty status. System shows unit as being warranted as of the date of activation.

Now as for if the customer had registered before the activation, would the system have shown date of warranty beginning on the date of customer registration? I don't know. I'll have to try that sometime.

I suspect either or would be the effective date of warranty.
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ohmslaw
I believe the customer no longer needs to register the unit. The activation takes care of that.The warranty begins the day the unit is activated.
Tim
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Skip Douglas SkipD
Can a customer install and activate his/her own generator? Of course, I'm only asking about Generac's position on owner-installation.
Skip Douglas
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ohmslaw
Skip,
Generac will allow anyone to install a unit and still cover the warranty. They actually market the unit that way. The point here is that the process of activating the unit is also the registration process. There is no need to send in the registration card . Generac could stop putting them in the kit with the manual.Maybe they will drop the unit cost by a half of a cent.
Tim
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