BrentB
Three evenings in a row we have had multiple outages from thunderstorms. I have checked mobile link accounts to verify the status of units running these outages and find one disturbing common fact. The units are showing running due to utility loss, but when I try to check voltage and frequency, those icons say off! Anyone else ever run across this?
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MEC
It has never worked right since they changed the website around.
I would get a Diesel fuel level icon that would show up on occasion for air cooled units......
Ever since then Voltage and Frequency have not worked at all. I'd be surprised if the battery icon worked correctly.

You'll notice in dealer connection that if the unit is running the icon doesn't change from green.
I did have one change to yellow due to a check battery reminder, but then it went back to green. Had another one on a different unit and it never changed from green.
Seems like the controllers don't accept the maintenance reset some times and I make a point to do it multiple times before I leave.

Had I known there would be such a lag time and reporting a day or so later I would of went with Omnimetrix on all of them.
However, I am committed to the MobileLink at this point and just use those on the older units since they can be hard wired.
I get a near immediate response from the Omnimetrix units with all kinds of reporting/stats and the ability to start and stop the unit remotely.
MobileLink has quite a bit of catching up to do.
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BrentB
Posted same text on power talking points. They asked for serial#'s to investigate.
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MEC
BrentB;33467 wrote:
Posted same text on power talking points. They asked for serial#'s to investigate.


Brent,

Did this get fixed for you?

Can anyone confirm that the feature is working as intended?
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Dan N.
I just got a notification that ATT is shutting down it's 2G network effective 1/2017, which will effect my drone units in my vehicles. The units have to be replaced with an upgraded model that will change over to the 3G or 4G networks. I'm wondering if the Generac mobile Link works off the same 2G network. All 2G networks are going to shut down eventually, but I was wanting to know if the mobile link units will need to be replaced or just updated....or what network they run of off. I could't find that infromation on the generac website. I think they run off verizon?, but not sure which network.
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MEC
They run off Verizon.
I was told that if you can send a text, the units will work in that area.

Maybe someone else has info regarding the type of connection required.
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nrp3
I thought it was Verizon as well. Only real trouble of late was trying to reset an account for a customer so they could use the mobile app. Wiped it clean a couple of times and still can't renew it. Done this before with no troubles, so not sure what it is this time.
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JonInNY
Dan N.;37538 wrote:
I'm wondering if the Generac mobile Link works off the same 2G network.


It only works on Verizon 1X network. Mine's been running fine, and I am getting all alerts in a timely manner.

I do have one minor issue... Every so often the Verizon network goes down. I then get a blinking bottom blue light designating this. But, it usually clears up within 24 hours.
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JonInNY
MEC;37539 wrote:
They run off Verizon.
I was told that if you can send a text, the units will work in that area.

Maybe someone else has info regarding the type of connection required.


Not sure if that's true. I don't think that the SMS text system uses the 1G network.
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MEC
That's what the MobileLink folks told me.
I had some issues with a couple of units in an area with bad reception. Ended up using an aftermarket antenna.
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Dan N.
I tried to send mobile link an email and I think it went to Generac instead. I ask this question…… I see where the 2G network is going to shut down. ATT is closing theirs around 1/2017. What network does the Generac mobile link run off of and what carrier?...... They responded by saying..... Thank you for contacting Generac power systems, the mobile link device uses Verizon wireless 1X.......
I’m a little confused on 1X network? I know the 1G and 2G networks are all just about obsolete now. In 2011 there was a problem with someone cutting the phone lines on the houses around the neighborhood and disabling the communication to the alarm companies because the alarm trip signal was sent via landline telephone, so I upgraded mine to the cellular option that uses the cellular towers for the notification. The first time they came to install I only had 1 bar on the strength and a constant beep on the alarm keypad, and no guarantee that cellular would work because of the weak signal, about a year later they installed another tower and upgraded to a more powerful network, don’t know which, and I got full bars (strength) and had them come back out and install the cellular option. During that time I have always been able to send and receive text via my cell phone, so I don’t know what 1X network is. I would really like to have the Mobile Link installed, but don’t want to be back to square one in having to upgrade the Mobile Link unit, like my drone units in my vehicles and possibly my alarm system cellular, if Mobile Link also runs off one of the networks that is going down.
The answer to my question came from [email]support@mobilelinkgen.com[/email] which I thought was Mobile Link and not Generac? The signature includes mobile link support, customer support, and Billing IT support.
Have any of you guys got any feedback as to why it sometimes drops out and/or has a loss of communication.
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Birken Vogt
It is my understanding that 1X is something like a crude early 3G on Verizon. It occasionally shows up on my phone, but I don't think it was very popular at any point.
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MEC
They use to send the connection loss as an alert via email or text. Now it just populates on the iPad app and disappears. If you try and look at the message it's truncated.

I haven't heard from the folks in the MobileLink dept in quite awhile. Sent them a couple emails today to see what's going on.

And yes, it would go to Generac since they own MobileLink.
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JonInNY
Strange... I just put mine into manual mode to test my mobile link, and got a text and email right away.

Have you tried resetting the Mobile Link itself? Easiest way I found to do that is just to pull the fuse on the (+) line, then back in.
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MEC
JonInNY;37577 wrote:
Strange... I just put mine into manual mode to test my mobile link, and got a text and email right away.

Have you tried resetting the Mobile Link itself? Easiest way I found to do that is just to pull the fuse on the (+) line, then back in.


Just so you know, the newest ones don't have a fuse in the line. They have a non replaceable over current device. I believe it resets itself and is not a one timer.
You can call them and they will send a refresh signal to your unit. They can check the signal strength etc. for you.
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JonInNY
MEC;37579 wrote:
Just so you know, the newest ones don't have a fuse in the line. They have a non replaceable over current device. I believe it resets itself and is not a one timer.
You can call them and they will send a refresh signal to your unit. They can check the signal strength etc. for you.


A refresh signal is not quite the same as a cold boot, but yes, I was aware that they can do that. One could always just remove the line from the battery too.
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iflyhelis
Birken Vogt;37573 wrote:
It is my understanding that 1X is something like a crude early 3G on Verizon. It occasionally shows up on my phone, but I don't think it was very popular at any point.


Every time I saw a "1X" on my cellphone it was because I was roaming in a very poor reception area, the transfer of data was way too slow for the web. Text might have worked, but I didn't try it.

I have Sprint 4G my closest 4G tower is 10 miles from me, so, I only have 3G, but at home I link it to my personal LAN WiFi & now I have more speed than 4G could ever provide to me.
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MEC
True.
I just wanted people to know how they are made now. In case they have a newer unit.

Unplugging it for me is the easiest way.
I have to do that on an initial install if it doesn't connect within the first 10min. Although sometimes you get a dud out of the box and that's why I always keep a few on hand.
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