Shocked, Surprised, and Felling Good !
Sorry, guys, just had to share this one.
Open mail today to find a very nice letter and check from a homeowner I have never meet, but have talked to on phone many times.
This story goes back a month, when this guy called me to ask questions about the service on his 20 kw air cooled that another company put in, but he was not happy with their service and was looking for someone new to do his service once his 3 year contract expired, and had gotten my name from a customer of mine.
He called me about 1:30 am during the peak of the ice storm last week, they had lost power and his generator did not start, it tried, but went into over crank.
He is ex-military retired and had some basic mechanical skills, so I had him to try it again, so I could hear motor turn over during cranking and could hear engine over the phone. I had him to take the air breather, filter off so we could see if the stepper arm was moving, it was, had him put a glove over the air box holes and try to choke it, it putted a couple of times, but would not start again. Had him describe his gas set up, 12 " flex hose directly into gas regulator, knew right then we had a problem, but it should start.
Went thru several things till we figured out the vent brass stud was covered in ice, had him take it out, and of course, ants had built a nest inside there and stopped the vent tube up. Had him clean it out, then thaw out the brass stud, put back in and choked again, and started right up.
With a house full of family, friends and neighbors, all of which had no power, he was now the hero, and went into his house happy.
He sent me a check for $100.00 and very heart felt letter about how much he appreciated me taking the time to walk him thru this and help him fix his generator, even though we have never meet and he wasn't a customer of mine. He felt my time on the phone was worth something.
He is now a customer, and I hope to meet him next week when I go out to service his generator.
Don't think I will cash this check, just keep it and the letter to remind me when I got up and answered the phone at 1:30 am, why I do, what I do.