UPS
I have had an Advanced Wireless Remote connected to my 6244 since I originally installed it. The exercise date/time is set to Wednesday at 10 AM when I am usually home.

A while back I acquired an extra one - from someone who wanted a MobileLink instead. Last month I added the remote as an extra on my system. Used the option "Add me to network" on the new remote, and "Add new display" on the existing remote. That worked and the exercise day/time showed correctly on the new remote, as well as all the other info.

Yesterday morning at 10 AM the exercise cycle ran normally. Last night I was home earlier than usual and heard the 6244 start again at 6 PM! The displays both read "Running in exercise". Why twice in the same day? Investigating, I found the time was wrong on the new remote - it was 8 hours slow - showing 10 AM at what was really 6 PM, but had the right date. Both exercise periods showed in the logs on both remotes as about 10 AM.

I assume the exercise time set from the remote is just stored in the Evolution controller. I will take a guess that the 2 remotes were alternately resetting the Evolution clock or exercise time. One of the features in these remotes is the ability to reset the Evolution clock if all power is lost. It appears the engineers were a little enthusiastic with that function...

This is a real odd bug - and is probably rarely seen, since very few people would likely actually buy a second remote.
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20kW
Quote:
This is a real odd bug - and is probably rarely seen, since very few people would likely actually buy a second remote


Buy, gifted or found.......... World wide, you just might be the first!
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iflyhelis
I find that my advanced remote set for 12:00 P.M. start actually starts at at 11:58 A.M. even though the clock time is perfectly correct & I even synced the gen's time to my atomic watch (which is accurate to 1 second each day.

So, I just let it do the exercise 2 minutes early, WTF!

Kurt
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UPS
20kW;33158 wrote:
Buy, gifted or found.......... World wide, you just might be the first!

I may well be the only one...

I don't think Generac often, if ever, publicized the ability to use 2 remotes. I hadn't seen the remotes sold separately, though maybe they were. I had noticed it in the manual. Since it was given to me free, I was only going to keep is as a spare, but decided to try this. I'll wait to next week to see if it does anything odd - if it does it goes back on the shop shelf.

It's too bad that Generac never made use of all the capabilities of the Modbus connector those use - an ethernet adapter and some simple software would be nice.
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20kW
The clock on my 6250 seems to lose an even 30sec every week, incrementally starting each week a little sooner then it was set for (annoying)..
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UPS
20kW;33215 wrote:
The clock on my 6250 seems to lose an even 30sec every week, incrementally starting each week a little sooner then it was set for (annoying)..


They probably use the same clock chip type that most servers, desktops, and laptops do, and those are notoriously poor long-term timekeepers. It is not noticed on computers, since Window and Linux frequently reset the time to an internet NTP time source. Of course there is no such access for the generator. Maybe the MobileLink can do it?
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20kW
A $90-$100 thermostat sold in Lowes or Home Depot can perform about a hundred functions 4 times a day 7 days a week 365 days a year...plus self re-adjust for Daylight saving time twice a year and not lose a second........
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UPS
20kW;33232 wrote:
A $90-$100 thermostat sold in Lowes or Home Depot can perform about a hundred functions 4 times a day 7 days a week 365 days a year...plus self re-adjust for Daylight saving time twice a year and not lose a second........


Engineers often will keep using a design they are familiar with, unless the specs require something else.

Generac undoubtedly makes money with MobileLink, but they are missing an opportunity to sell an ethernet / internet interface that could connect to the existing Modbus connection used by MobileLink and the wireless devices. It could set the clock, and allow web browser access for status checks, changing exercise time, etc., similar to some of the Kohler On Cue products.
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MEC
UPS;33233 wrote:
Engineers often will keep using a design they are familiar with, unless the specs require something else.

Generac undoubtedly makes money with MobileLink, but they are missing an opportunity to sell an ethernet / internet interface that could connect to the existing Modbus connection used by MobileLink and the wireless devices. It could set the clock, and allow web browser access for status checks, changing exercise time, etc., similar to some of the Kohler On Cue products.


You can change the clock and adjust the exercise time/day on the mobile link.
This was added prior to them changing the website etc...

You almost always have cell service, that's why they went that route.
I do agree that more option be added similar to omnimetrix.
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UPS
Update to first post - 2 remotes

From the start of this thread - last week the exercise period ran twice in one day, apparently due to the time not being the same on both remotes. I set the times as close together as possible and waited to see what would happen this week. The 6244 started on time at 10 AM, and shut down normally - but only ONE MINUTE LATER...

It did not start again later as it did last week. The result - the extra remote is back in the shop on the shelf as a spare. And the conclusion? - it looks like the engineers missed a step and never tested the effect of 2 remotes on the exercise function. And they seem to do that now and then on a few other things...
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iflyhelis
20kW;33215 wrote:
The clock on my 6250 seems to lose an even 30sec every week, incrementally starting each week a little sooner then it was set for (annoying)..


The time is correct on the generator & the remote, it just starts 2 minutes early. "Strange" I have reset the clock a couple of times, but it still starts early.
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20kW
does it run for 10 min or 12.........?
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iflyhelis
It runs for 12 Min.
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MikeCB
UPS;33211 wrote:
I may well be the only one...



Sorry I know this thread is a little dated. I am new to this forum and stumbled upon this thread and would like to add some hopefully "helpful to someone" input. You at one point said "I may well be the only one...". You are not.... I run probably about 800 Generac Air cooled service calls per year (that's a modest number). Just due to sheer volume, an issue that someone else has seen once or twice I have probably seen 50+. This problem is actually more common than you would think.

Issues I have seen with these Advanced Monitors: (I will start with yours)

1:
The time and date, as well as the exercise time, are settable from the remote control. However, the remote control often does not sync accurately to the generator controller. Therefor, you may think you are setting the correct time and date. However, if you check the clock on the generator it may be potentially off by hours, days, months, even years. This can occur while trying to set both the actual time, as well as the exercise.

Most commonly: I see controller exercise times set for 1-2 minutes prior to its intended set time. EX: 9:58 as opposed to 10:00. This particular issue is usually not a big deal, and goes mostly unnoticed.

[url]http://imgur.com/kELormN[/url]

2:
As a sort of continuation to #1.... You may be saying, "well I never tried to adjust the time or date from the remote"... It doesn't matter.... Sometimes the remote controls will just arbitrarily decide to start messing with the clocks on their own for absolutely no apparent reason. Unfortunately I do not have a video of this, but i have actually stood at a generator and watched its clock change to a completely different time, date, and year about every 5-10 seconds for as long as I watched it. As soon as I switched the remote control off, the problem instantly stopped.

^^^ this is most likely what you are experiencing. The genset ran as intended at its normal time. But then at some point later, the remote changed either the actual time, or the exercise time. As far as the generator was concerned, it was running at "2PM on a Wednesday" when it was ACTUALLY 4AM on a Saturday. I have had multiple instances where customers have told me their generator has run 3+ exercises in a matter of a single week. Never at the same time of day.

3.
This next issue, while I have seen this probably 100 times, I really do not have an explanation for.... They say pictures are worth 1,000 words, so I am going to let this picture do the talking (link below)........ take note of the time and date in the photo. ?!?!?!?...... My boss told me he would give me a raise on the second Wednesday of next week, I figure it's about time he pay up..

[url]http://imgur.com/E0hOpsK[/url]

Again, I do not have a video. But yes, the clock will actually count up to this time like it's no big deal.... and while this picture does not show it, there are apparently also 72 seconds in a minute. This particular issue usually occurs along with the rapid time changes stated in issue #2. The generator controller is smart enough to know those times don't actually exist. But none the less the remote is telling it to change time, so it's trying as best as it can to comply.

4.
Finally the infamous "radio signal loss". These things run off the same frequency as routers, baby monitors, portable house phones, and of course microwaves.
They can not maintain a connection to save their lives.... And the problem is that once a connection is lost, it can be difficult to reestablish, usually requiring going to the generator, and unplugging the transmitter from the control board in order to reset it.


Honestly, your best line of defense from these scenarios is to make sure that the AAA batteries inside are fresh. Even, if you leave the device plugged into an outlet. I most commonly saw these problems once the batteries started to become weak. And second, never ever ever, change the time or date from the remote control. Always, make those adjustments at the generator controller.

Again, sorry about bringing up a old thread. As well as its lengthy nature. But again, my findings are based on collectively probably 100 occurrences. Not just a 2 or 3.

Good luck,

Mike
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MEC
Thanks Mike!
Always helpful to have another voice of experience. I have very little experience with these advanced wireless monitors, so it's nice to know. I deal mainly with the MobileLink and Omnimetrix units.
Skip can get you hooked up with Kelly to get a dealer icon, so people know you are a tech.
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MikeCB
MEC;37239 wrote:
Thanks Mike!
Always helpful to have another voice of experience. I have very little experience with these advanced wireless monitors, so it's nice to know. I deal mainly with the MobileLink and Omnimetrix units.
Skip can get you hooked up with Kelly to get a dealer icon, so people know you are a tech.


The Honeywell models included one of those remotes with every single generator sold for at least a year. We probably had 100 or so out there at one point. We got so tired of making house calls to reconnect them for people, we finally just bit the bullet and bought them the little black monitor with the 3 LEDs and threw the Advance monitors away. I know you can still buy the Advance monitors here and there. But as far as I know they stopped production of them.

Those advance monitors had useless features anyway. RPM graphing??? They spin at 3600, all the time. Anything else and the genset shuts down. Battery voltage graphing??? They showed the chargers 14 volts whether there was a battery installed or not. The history log only reflects what occured during a good connection (which was never). No engine hour display. And finally a clock that doesn't set correctly.

Honestly the new basic wireless monitor, or whatever they are calling them now are pretty good. So far they have not given me an ounce of trouble so far.
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UPS
MikeCB;37231 wrote:
Sorry I know this thread is a little dated. I am new to this forum and stumbled upon this thread and would like to add some hopefully "helpful to someone" input. You at one point said "I may well be the only one...". You are not.... I run probably about 800 Generac Air cooled service calls per year (that's a modest number). Just due to sheer volume, an issue that someone else has seen once or twice I have probably seen 50+. This problem is actually more common than you would think.

Issues I have seen with these Advanced Monitors: (I will start with yours)

1:
The time and date, as well as the exercise time, are settable from the remote control. However, the remote control often does not sync accurately to the generator controller. Therefor, you may think you are setting the correct time and date. However, if you check the clock on the generator it may be potentially off by hours, days, months, even years. This can occur while trying to set both the actual time, as well as the exercise.

Most commonly: I see controller exercise times set for 1-2 minutes prior to its intended set time. EX: 9:58 as opposed to 10:00. This particular issue is usually not a big deal, and goes mostly unnoticed.

[url]http://imgur.com/kELormN[/url]

2:
As a sort of continuation to #1.... You may be saying, "well I never tried to adjust the time or date from the remote"... It doesn't matter.... Sometimes the remote controls will just arbitrarily decide to start messing with the clocks on their own for absolutely no apparent reason. Unfortunately I do not have a video of this, but i have actually stood at a generator and watched its clock change to a completely different time, date, and year about every 5-10 seconds for as long as I watched it. As soon as I switched the remote control off, the problem instantly stopped.

^^^ this is most likely what you are experiencing. The genset ran as intended at its normal time. But then at some point later, the remote changed either the actual time, or the exercise time. As far as the generator was concerned, it was running at "2PM on a Wednesday" when it was ACTUALLY 4AM on a Saturday. I have had multiple instances where customers have told me their generator has run 3+ exercises in a matter of a single week. Never at the same time of day.

3.
This next issue, while I have seen this probably 100 times, I really do not have an explanation for.... They say pictures are worth 1,000 words, so I am going to let this picture do the talking (link below)........ take note of the time and date in the photo. ?!?!?!?...... My boss told me he would give me a raise on the second Wednesday of next week, I figure it's about time he pay up..

[url]http://imgur.com/E0hOpsK[/url]

Again, I do not have a video. But yes, the clock will actually count up to this time like it's no big deal.... and while this picture does not show it, there are apparently also 72 seconds in a minute. This particular issue usually occurs along with the rapid time changes stated in issue #2. The generator controller is smart enough to know those times don't actually exist. But none the less the remote is telling it to change time, so it's trying as best as it can to comply.

4.
Finally the infamous "radio signal loss". These things run off the same frequency as routers, baby monitors, portable house phones, and of course microwaves.
They can not maintain a connection to save their lives.... And the problem is that once a connection is lost, it can be difficult to reestablish, usually requiring going to the generator, and unplugging the transmitter from the control board in order to reset it.


Honestly, your best line of defense from these scenarios is to make sure that the AAA batteries inside are fresh. Even, if you leave the device plugged into an outlet. I most commonly saw these problems once the batteries started to become weak. And second, never ever ever, change the time or date from the remote control. Always, make those adjustments at the generator controller.

Again, sorry about bringing up a old thread. As well as its lengthy nature. But again, my findings are based on collectively probably 100 occurrences. Not just a 2 or 3.

Good luck,

Mike


Obviously Generac didn't put a big effort into bug testing the design before they went into production.

My reference to being the "only one" was referring to my brief experiment in having 2 of the remotes in use on one system. I had been given a second set free (both remote and generator terminal) and thought I would just use the second remote to monitor from another area of the house. I soon saw the folly of that, and the extra set has been collecting dust as a spare.

However, with only the single remote in use, I have noted other oddities you mention. One day it reverted to some odd year in the past. It cannot be set to an exact time for the clock or exercise start. Within 2 minutes is about the best. It also will not change the generator from normal to low speed exercise or vice versa - not that I would want to use low speed.

Generac had something else in mind at some point, too, since both boards have provision for an external antenna jack, though it is not present.
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UPS
MikeCB;37245 wrote:
The Honeywell models included one of those remotes with every single generator sold for at least a year. We probably had 100 or so out there at one point. We got so tired of making house calls to reconnect them for people, we finally just bit the bullet and bought them the little black monitor with the 3 LEDs and threw the Advance monitors away. I know you can still buy the Advance monitors here and there. But as far as I know they stopped production of them.

Those advance monitors had useless features anyway. RPM graphing??? They spin at 3600, all the time. Anything else and the genset shuts down. Battery voltage graphing??? They showed the chargers 14 volts whether there was a battery installed or not. The history log only reflects what occured during a good connection (which was never). No engine hour display. And finally a clock that doesn't set correctly.

Honestly the new basic wireless monitor, or whatever they are calling them now are pretty good. So far they have not given me an ounce of trouble so far.


A couple of the features are nice, though. One is the ability to start the generator from the remote, transferring the load if/when desired. The other is the log of exercise and power failures.
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MikeCB
UPS;37248 wrote:
A couple of the features are nice, though. One is the ability to start the generator from the remote, transferring the load if/when desired. The other is the log of exercise and power failures.


They were a great idea. But if the remote loses connection then the log won't be accurate, and I don't believe it "syncs" the log once you reconnect it. Basically it only shows what occured while it was connected.

The remote start feature is cool, but I found it gave my customers a false sense of security in that, "If my power goes out, and my genset fails to start, I'll be able to start it manually from the remote control."..... This is not true. If the genset doesn't start due to an outage, its because a lockout fault occured. The remote does not have the ability to clear, or override, those faults.
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UPS
MikeCB;37250 wrote:
They were a great idea. But if the remote loses connection then the log won't be accurate, and I don't believe it "syncs" the log once you reconnect it. Basically it only shows what occured while it was connected.

The remote start feature is cool, but I found it gave my customers a false sense of security in that, "If my power goes out, and my genset fails to start, I'll be able to start it manually from the remote control."..... This is not true. If the genset doesn't start due to an outage, its because a lockout fault occured. The remote does not have the ability to clear, or override, those faults.


It's too bad that Generac doesn't offer a an adapter to interface the modbus-based signal (normally fed to the remote adapters) to ethernet, or otherwise use the full capabilities, which might include other functions. There are a couple of third-party monitors, and this apparently abandoned attempt: [URL="http://ths.gardenweb.com/discussions/2653317/generac-generator-wireless-status-protocol"]http://ths.gardenweb.com/discussions/2653317/generac-generator-wireless-status-protocol[/URL]
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nrp3
I went to service a unit that has one of these and part of the routine is to reset maintenance on it to clear any of the yellow light alerts. So I wrap up with resetting the maintenance clock, all clear, green only. A week or so later and they call to say the inspect battery warning is back. Don't know if thats remote related or not.
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MikeCB
nrp3;37263 wrote:
I went to service a unit that has one of these and part of the routine is to reset maintenance on it to clear any of the yellow light alerts. So I wrap up with resetting the maintenance clock, all clear, green only. A week or so later and they call to say the inspect battery warning is back. Don't know if thats remote related or not.


It could be the remote. I've personally never seen that but it makes perfect it makes perfect sense if the remote advanced the clock a year. Just make sure customers are not interchanging "inspect battery" for "low battery". I refuse to allow a battery to stay in a generator for 5 years. Usually I try and replace them at 4.
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techntrek
MikeCB;37264 wrote:
I refuse to allow a battery to stay in a generator for 5 years. Usually I try and replace them at 4.


A good policy since these are for emergency backup. Same reason UPS batteries are replaced long before they die.
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iflyhelis
MikeCB:

You Sir have listed all of the problems with the advanced remote, which I have seen all of them happen. The one about keeping fresh batteries installed, even though always plugged into AC power I experienced also.

To reset a lost sync or no transmitter found... I once un-bolted the control panel face plate, now I just take off the front panel after I open the top hatch, then I have access to the underside of the control board connector to reset, or unplug the remote plug, without having to use tools. Thus allowing me to clear the error after a 30 second wait time.

Your very informative explanation of the trials & tribulations with the "Advanced Remote" were fantastic! I thank-You for your input.

Yes! I too have noticed the time of exercising cycle change happening & I kept using the remote to change it, never knowing that I needed to do it at the generator, because the remote was installing weird time to the genset.

Thanks for that info also.

I wonder how many people chucked there $300.00 remote because of the loss of connection?

I was ticked when it happened to me, but solved it on my own with the connector reset.

Well done & a great post, from you!

Kurt


MikeCB;37231 wrote:
Sorry I know this thread is a little dated. I am new to this forum and stumbled upon this thread and would like to add some hopefully "helpful to someone" input. You at one point said "I may well be the only one...". You are not.... I run probably about 800 Generac Air cooled service calls per year (that's a modest number). Just due to sheer volume, an issue that someone else has seen once or twice I have probably seen 50+. This problem is actually more common than you would think.

Issues I have seen with these Advanced Monitors: (I will start with yours)

1:
The time and date, as well as the exercise time, are settable from the remote control. However, the remote control often does not sync accurately to the generator controller. Therefor, you may think you are setting the correct time and date. However, if you check the clock on the generator it may be potentially off by hours, days, months, even years. This can occur while trying to set both the actual time, as well as the exercise.

Most commonly: I see controller exercise times set for 1-2 minutes prior to its intended set time. EX: 9:58 as opposed to 10:00. This particular issue is usually not a big deal, and goes mostly unnoticed.

[URL]http://imgur.com/kELormN[/URL]

2:
As a sort of continuation to #1.... You may be saying, "well I never tried to adjust the time or date from the remote"... It doesn't matter.... Sometimes the remote controls will just arbitrarily decide to start messing with the clocks on their own for absolutely no apparent reason. Unfortunately I do not have a video of this, but i have actually stood at a generator and watched its clock change to a completely different time, date, and year about every 5-10 seconds for as long as I watched it. As soon as I switched the remote control off, the problem instantly stopped.

^^^ this is most likely what you are experiencing. The genset ran as intended at its normal time. But then at some point later, the remote changed either the actual time, or the exercise time. As far as the generator was concerned, it was running at "2PM on a Wednesday" when it was ACTUALLY 4AM on a Saturday. I have had multiple instances where customers have told me their generator has run 3+ exercises in a matter of a single week. Never at the same time of day.

3.
This next issue, while I have seen this probably 100 times, I really do not have an explanation for.... They say pictures are worth 1,000 words, so I am going to let this picture do the talking (link below)........ take note of the time and date in the photo. ?!?!?!?...... My boss told me he would give me a raise on the second Wednesday of next week, I figure it's about time he pay up..

[URL]http://imgur.com/E0hOpsK[/URL]

Again, I do not have a video. But yes, the clock will actually count up to this time like it's no big deal.... and while this picture does not show it, there are apparently also 72 seconds in a minute. This particular issue usually occurs along with the rapid time changes stated in issue #2. The generator controller is smart enough to know those times don't actually exist. But none the less the remote is telling it to change time, so it's trying as best as it can to comply.

4.
Finally the infamous "radio signal loss". These things run off the same frequency as routers, baby monitors, portable house phones, and of course microwaves.
They can not maintain a connection to save their lives.... And the problem is that once a connection is lost, it can be difficult to reestablish, usually requiring going to the generator, and unplugging the transmitter from the control board in order to reset it.


Honestly, your best line of defense from these scenarios is to make sure that the AAA batteries inside are fresh. Even, if you leave the device plugged into an outlet. I most commonly saw these problems once the batteries started to become weak. And second, never ever ever, change the time or date from the remote control. Always, make those adjustments at the generator controller.

Again, sorry about bringing up a old thread. As well as its lengthy nature. But again, my findings are based on collectively probably 100 occurrences. Not just a 2 or 3.

Good luck,

Mike
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MikeCB
iflyhelis;37271 wrote:
MikeCB:

You Sir have listed all of the problems with the advanced remote, which I have seen all of them happen. The one about keeping fresh batteries installed, even though always plugged into AC power I experienced also.


Kurt


The 34th of Septober is my personal favorite:cool:. You've seen that too?

If I told you how many I personally have thrown away you would cry.

Yeah they are super easy to reset. The problem is most of my customers are elderly and they don't want to keep having to go out to their generator to reset (I can't blame them).

I do the same thing you do. Turn controller to off, unplug the transmitter from the bottom of the controller (For others reading this:: we are referring to the gray wire with the white plug furthest toward the front of the generator and towards the exhaust side), reset the remote and then plug it all back in and turned on.
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